01Who we are
“Durrah Hub” is Durrah Hub Business Projects Consultancy Company (One Person Company), holder of commercial licence No. 2025/9065 issued by the Ministry of Commerce and Industry of the State of Kuwait, registered in the Commercial Register under No. 527234, with its registered address in Jaber Al-Ahmad City, State of Kuwait.
02Services
Durrah Hub provides technology, management, business, economic and marketing consulting to companies and project owners, within the activities on its commercial licence, and develops and operates its own apps.
Durrah Hub does not offer SMS or WhatsApp sending services to third parties.
03Client portal account
You sign in to the portal with a verification code sent to your phone or email. You must keep your details accurate and keep access to your account, and you are responsible for what is done through it.
We may suspend any account found misusing the portal or providing false information.
04Electronic dealings
By signing in you agree to deal with us electronically under Electronic Transactions Law No. 20 of 2014, and signing in with the code sent to your phone or email serves to verify your identity.
We keep a record of every offer acceptance, including its date, time and the offer accepted, and provide you with a copy on request.
If you prefer not to deal electronically, contact us to arrange another way.
05Requests and offers
Submitting a request through the portal is not a contract and does not bind either party. We study it and contact you within two working days.
We may decline any request outside our fields of work or that we cannot deliver.
Before any contract, an offer sets out the service description and scope, the final price in Kuwaiti dinars including all fees, the duration, the payment terms and the cancellation policy, and stays valid for 14 days from the date it is sent unless it states otherwise.
Accepting an offer through the portal is a binding acceptance under Kuwait's Electronic Transactions Law, and may be followed by a detailed written contract. Any change of scope needs a revised offer.
06Prices and payment
Prices are in Kuwaiti dinars as stated in the accepted offer. No payment is taken inside the portal; payment is made against an official invoice in Arabic by the methods set out in the offer.
07Cancellation and refunds
You may cancel a request before accepting an offer at no obligation.
If you cancel after accepting an offer but before work starts, everything paid is refunded.
If you cancel after work starts, the completed stages are due under the offer and the rest is refunded within 14 working days.
Our services are consulting prepared specifically for each client's request, so this cancellation policy governs them.
08Nature of consulting
Consulting is a professional opinion based on the information you provide and on market conditions at the time it is prepared; the final decision is yours. We do not guarantee specific business or financial results.
09Confidentiality
We keep your information, files and messages confidential, and we do not name you or your work among our published work without your permission.
10Uploaded files
You confirm you have the right to use the files you upload and that they contain nothing unlawful. The maximum file size is 10 MB.
11Intellectual property
All website content, design and trademarks belong to Durrah Hub and may not be copied or used without written permission.
You may use the consulting deliverables handed to you in your business once they are paid for, unless the offer states otherwise.
12SMS and WhatsApp
Every message sent under the “Durrah” sender name is a service message: verification codes, security alerts, and account or request status notices. They are never used for marketing or advertising.
A message is sent only to the number the user entered themselves or that is registered on their account; by entering it, the user agrees to receive verification codes and service alerts. WhatsApp messages are sent only after the user agrees to them.
Messages stop on request in the same chat, when the account is deleted, or on request to our official email.
13User responsibilities
Users must enter a phone number or email they own or are authorised to use, must not share their verification code with anyone, and must not misuse the service or try to bypass its controls.
14Limitation of liability
We take reasonable professional care in delivering our services, but message delivery also depends on telecom networks, and we are not liable for delays or failures beyond our control.
To the extent permitted by law, our liability does not exceed what the client paid for the service in question; this does not affect any right under the Consumer Protection Law.
15Complaints and feedback
You can send any complaint or feedback through the portal messages, to info@durrahhub.com, or by phone +965 5540 3772 WhatsApp, and we reply within 5 working days.
We keep a record of complaints and how they were handled for at least six months.
You also keep the right to contact the Ministry of Commerce and Industry, including the consumer protection hotline 135.
16Privacy
Data processing is governed by the Privacy Policy published on this website.
17Changes
We may update these terms; an update takes effect from the date it is published on this page and does not apply to offers accepted before then.
18Governing law
These terms are governed by the laws of the State of Kuwait, and its courts have jurisdiction over any dispute arising from them.
19Contact
For any question about these terms: info@durrahhub.com, or phone +965 5540 3772 WhatsApp.